Understand the principles and strategies of Total Quality Management through this comprehensive course. You’ll learn how to implement quality systems that enhance productivity, customer satisfaction, and continuous improvement within your organization.
Course Content:
- Introduction to TQM:
- Overview of TQM principles and their importance
- Key concepts and benefits of adopting TQM
- Quality Management Systems:
- Setting up quality management systems based on international standards
- Implementing and maintaining ISO certification standards
- Quality Improvement Techniques:
- Tools and techniques for continuous quality improvement
- Problem-solving methods like Six Sigma and Lean
- Process Management:
- Mapping and optimizing organizational processes
- Streamlining workflow for improved efficiency
- Performance Measurement and Benchmarking:
- Developing key performance indicators (KPIs)
- Benchmarking practices against industry leaders
- Employee Involvement and Training:
- Engaging employees in the quality improvement process
- Designing effective training programs to build a quality culture
Course Duration: 30 hours
Accreditation: (IRCA-UK)
Course Outcomes:
- Understand TQM principles and quality management systems
- Be able to implement and maintain ISO standards
- Learn to use quality improvement tools effectively
