Institutional excellence is the state of excellence in the comprehensive system of institutional performance and the applied practices of this system and the achievement of distinguished results for those concerned. It is an advanced stage in the development of quality work in establishments, where a distinguished organization is one that seeks to achieve the satisfaction of those concerned through its achievements. In general, we find that distinguished institutions, whether governmental or non-governmental, are those that do everything in their power to achieve the current needs, and even the future expectations of all those concerned with the establishment and its highest stakeholders (stakeholders), through the services they provide and the manner in which they are provided. These services.

General goal:
At the end of the course, participants will be able to:
Preparing, developing and following up on the implementation of the quality assurance system for organizational units and services.
Developing and following up on the implementation of international quality standards initiatives and systems.
Planning the institution/company’s needs for policies and systems related to quality standards and institutional excellence.
Supervising organizational units regarding the implementation of work mechanisms and policies related to institutional excellence standards.
Identify the organization’s main operations and services and work to develop them continuously to keep pace with developments in quality and excellence systems.
Promoting and developing a culture of excellence and institutional quality.
Detailed objectives of the program:
At the end of the course, participants will be able to:
Realizing the importance of quality models and identifying the different quality concepts and frameworks used by quality leaders.
Discover the elements of successful use of Total Quality Management (TQM).
Using comprehensive quality improvement tools to enhance customer satisfaction and improve processes within their organizations.
Describe different types of benchmarking tools and techniques to enhance quality initiatives.
Apply other widely used optimization methodologies.